raja5kPrivacy Policy
This page describes what we collect when you use raja5k and how we keep that data protected. When you open an account, deposit funds, place wagers, or withdraw winnings, we receive information about you. We use that information to verify your identity, process your transactions, calculate your bonuses and cashback, and comply with legal obligations. Our privacy practices are transparent; we do not sell your data to marketers or advertisers.
We at raja5k take data protection seriously. Your personal information — name, address, government ID, payment details — is encrypted and stored on secure servers. Our staff can access your data only when necessary to resolve account issues or comply with law. Third-party payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) see payment details only; they do not see your gameplay history or account balance.
If you have questions about how we handle your data, contact our support team. We respond to privacy inquiries within five business days. If you believe your data has been misused or leaked, report it immediately via the contact form on our site.
What data we collect on raja5k
We collect data in three phases: account creation, gameplay, and withdrawal. During registration, we ask for your legal name, date of birth, email address, phone number, and residential address. We use this information to verify your identity and set up your account. We do not collect these details for marketing; we use them only for account management and regulatory compliance.
To comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations, we require additional documentation. We may ask for a copy of your government-issued ID (passport, national ID, driver's license), a utility bill or bank statement showing your name and address, and a selfie holding your ID. This verification process typically takes one to five business days. We store these documents securely and do not share them with third parties except when legally required.
During gameplay, we record every wager you place, every game you play, and every outcome. This gameplay data is used to calculate your winnings, track your activity for tier progression, and determine your weekly cashback. We also record your login times, device information (operating system, browser type), and your IP address. This technical data helps us detect fraudulent activity and prevent account compromise.
We encrypt all personal data in transit and at rest
Your data moves through encrypted connections (HTTPS/TLS). On our servers, personal information is encrypted using industry-standard algorithms. Only authorised staff can decrypt it to process your requests.
How we use your information
We use your personal data for specific, legitimate purposes. Your name and address are used for identity verification and account access recovery. Your email and phone are used to send you account notifications, bonus confirmations, and promotional offers (only if you opt in). Your government ID and utility bill are used for KYC compliance and fraud prevention.
Your gameplay data drives our loyalty system. We track your cumulative wagers to calculate your tier rank, your weekly cashback percentage, and your referral commission. This data is visible to you in your account dashboard; you can review your activity, verify your calculations, and contact support if you spot an error.
Your payment data is used only to process deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, your payment method details are transmitted to our payment processor and stored in encrypted form. We do not store your full credit card numbers or bank account credentials; we store only enough information to identify your payment method for future transactions. Payment processors (online payment, e-wallet, mobile banking, local payment) may retain your data according to their own privacy policies; we do not control their retention practices.
Third-party data sharing
We at raja5k share your information only with service providers who help us operate our platform. Payment processors receive your payment details to execute deposits and withdrawals. Fraud-prevention vendors receive your IP address and device data to identify suspicious activity. We do not share your data with advertisers, data brokers, or marketing companies.
If we are served with a legal request (subpoena, court order, law enforcement warrant), we may disclose your data to comply with that request. We will notify you of such disclosure if legally permitted to do so. We maintain records of all third-party data requests and respond only to valid legal documents.
How long we keep your data
We retain your data as long as your account is active, plus an additional period after closure. Personal data (name, address, ID documents) is retained for seven years after account closure to comply with anti-money-laundering regulations. Gameplay data (wagers, outcomes, balances) is retained for seven years for tax and audit purposes. Payment records are retained for five years as required by financial regulations.
Technical logs (IP addresses, login times, device information) are retained for one year. These logs are used to investigate security incidents and fraud; older logs are deleted automatically. If you request deletion of your data before account closure, we will delete optional information (such as saved payment methods) but must retain core data (name, ID, transaction history) to comply with legal obligations.
At raja5k, we keep your data only as long as necessary and never longer than the law requires.
Your rights on raja5k
We respect your privacy rights under applicable data-protection law. You have the right to request access to all personal data we hold about you. Submit an access request via our support form or email; include "Data Access Request" in the subject line. We will compile your information and provide it within ten business days. The information includes everything from your ID document to your complete gameplay history and transaction record.
You have the right to request correction of inaccurate data. If your address or phone number is wrong, contact support and we will update it immediately. You have the right to request deletion of your data subject to legal constraints. We cannot delete transaction records or identity documents while your account is open, as these are needed for account recovery and fraud prevention. After you close your account, you may request deletion of optional data (saved payment methods, preferences); we will delete it within thirty days unless we are legally obligated to retain it.
You have the right to withdraw consent for marketing emails. Every email we send includes an unsubscribe link; click it and your email address is removed from our marketing list within 48 hours. You will still receive critical account notifications (security alerts, deposit confirmations, account closure warnings); these are not marketing and cannot be unsubscribed.
Cookies and tracking
Our website and mobile app use cookies — small text files stored on your device — to remember your login session, store your preferences, and track your usage patterns. Essential cookies are required for the site to function (login, payment processing); we set these automatically. Analytics cookies help us understand how users navigate our site; they do not identify you personally. You can disable cookies in your browser settings, though this may affect your ability to log in or use certain features.
We also use pixel tags (tiny images embedded in emails) to track whether you open our emails. This helps us measure engagement and improve our communications. Disabling pixel tracking requires disabling images in your email client, which we do not recommend.
International data transfers
Our servers may be located outside your country. Data stored on international servers is still protected by our encryption and access controls. By opening an account on raja5k, you consent to international data transfers. If your jurisdiction has stricter data-protection laws than the countries where we store data, those local laws take precedence for any conflicts.
Children and data protection
We do not knowingly collect data from minors. Our platform is available only to users who meet the legal age of majority in their jurisdiction. If we discover that an account was opened by someone under the legal age, we will close that account and delete their personal data (subject to legal obligations to retain transaction records). Parents or guardians who believe a minor has opened an account should contact us immediately; we will investigate and take action.
Security measures on our platform
We implement standard security practices to protect your data. All connections to our site use HTTPS encryption. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing. Employee access to personal data is limited by role; customer service staff see only information needed to help you, not your full gameplay history or payment details.
We require a strong password for your account (at least eight characters, mixed case, numbers and symbols). We recommend enabling two-factor authentication (2FA) via SMS or an authenticator app; 2FA significantly reduces the risk of account compromise. If you suspect your account has been hacked, change your password immediately and contact our support team.
We believe transparency builds trust. This policy explains exactly what we collect, how we use it, and how long we keep it. If you have privacy questions, we welcome them. Contact us through support chat or email; we respond within one business day.
How to contact us about privacy
If you have questions about our privacy practices, contact our data protection team via the contact form on our site. Mark your message "Privacy Inquiry" in the subject line. We respond to all privacy inquiries within five business days. Our support team is available during business hours (09:00–17:00 Monday–Friday, Indonesia time) via the in-app chat widget. For data access requests, access requests, or deletion requests, use the formal request form in your account settings; these receive priority processing within ten business days.
We at raja5k operate across regions including Jakarta, Bandung, Surabaya, Medan, and Semarang. If you believe our data practices violate your local privacy law, you may lodge a complaint with your jurisdiction's data protection authority. We cooperate with regulatory inquiries and will provide information requested by law enforcement or privacy regulators.
This privacy policy applies to all users of raja5k regardless of location or tier. We may update this policy at any time. Material changes will be announced on our platform and via email notification. Continued use of raja5k after a policy update constitutes your acceptance of the updated terms. Check this page periodically to stay informed of any changes.
Legal and jurisdiction information
Service availability
Our services on raja5k are available only in jurisdictions where applicable local law permits online gaming, wagering, and casino operations. We do not make determinations about which jurisdictions are legal or illegal; that responsibility lies with each user and their local regulatory framework. Our platform operates under a jurisdiction-restricted model; we implement geofencing and account verification procedures to prevent access from regions where our services are prohibited. However, no technical system is entirely foolproof, and it remains each user's sole responsibility to verify that access is lawful in their location. If we discover that your account was created from a jurisdiction where our services are prohibited, we reserve the right to terminate your account, forfeit any balance, and report the activity to relevant authorities if required by law. Users who access our platform from unsupported regions do so at their own risk and without any endorsement or liability from our company. We encourage all users to verify the legal status of our services in their jurisdiction before creating an account or depositing funds. Jurisdiction restrictions may change at any time; we will notify users of material changes where possible, though we are not obligated to provide advance notice in all circumstances.
Account eligibility
Account eligibility on raja5k is determined by applicable law in your jurisdiction. We require all account holders to meet the legal minimum age and other eligibility criteria established by local regulations. During registration and account verification, you represent that you meet all legal requirements to access gaming and wagering services. We collect personal data including date of birth and government-issued identification to verify your age and eligibility. We reserve the right to request additional documentation such as utility bills, bank statements, or verification through third-party identity services to confirm your identity and age. Providing false information during registration is grounds for immediate account closure, permanent ban, and potential legal action. We do not knowingly permit minors or legally ineligible persons to maintain active accounts. If we discover that an account was opened in violation of eligibility requirements, we will close that account, forfeit any balance, and report the activity to relevant authorities if legally required. Account closure due to ineligibility is final and permanent; no appeal, reinstatement, or refund is available. Eligibility is reassessed periodically throughout your account's lifetime; if your circumstances change and you become ineligible under applicable law, we reserve the right to close your account without notice. By opening an account on raja5k, you explicitly represent and warrant that you meet all legal eligibility requirements in your jurisdiction and that all information you provide is truthful and accurate.
Local-law responsibility
Users of raja5k are solely and entirely responsible for verifying that their access and use of our platform comply with the laws and regulations of their own jurisdiction. We do not provide legal advice, and the publication of this privacy policy, our terms of service, or any other document does not constitute legal counsel regarding the legality of our services in any particular location. The regulatory and legal status of online gaming, casino table games, sportsbook wagering, and esports betting varies significantly across regions and jurisdictions. In some regions, these activities are fully regulated, licensed, and legally permitted. In others, they are entirely prohibited by law. In still others, a legal gray area or ambiguous regulatory framework exists. It is the sole responsibility of each user to research their local laws, regulations, and any guidance issued by gaming regulators or law enforcement in their jurisdiction. If you are uncertain about the legal status of our services in your location, we strongly recommend consulting with a qualified attorney licensed to practice law in your jurisdiction before creating an account or depositing funds. Continuing to use raja5k after opening an account constitutes your acknowledgment and representation that you have independently verified local law and determined that access is legally permitted in your jurisdiction. We cannot and will not be held liable for any legal consequences, fines, prosecution, or other harm arising from your use of our services in a jurisdiction where such use is prohibited, restricted, or of uncertain legal status.
Data and privacy scope
Data handling and privacy on raja5k are governed by this privacy policy and our commitment to transparent, lawful practices. We collect personal information during account creation, identity verification, gameplay, and withdrawal processing. This includes your legal name, date of birth, residential address, phone number, email address, government-issued ID, and payment method details. We collect and use this information for account operation, identity verification (KYC), fraud prevention, regulatory compliance, and tax reporting. We store all personal data on encrypted servers protected by industry-standard security measures and firewalls. Personal information is shared only with our payment processors (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI), fraud-prevention services, compliance partners, and law enforcement when legally compelled. We do not sell personal data to marketers, data brokers, or third-party advertisers. Gameplay data including wagers, game outcomes, balances, and activity records is used internally to calculate bonuses, cashback, tier progression, and account security measures. Data retention varies by type; personal identification documents are retained for seven years after account closure for regulatory compliance. You have the right to access, correct, or request deletion of your personal data subject to operational and legal constraints. Submit data requests via our support form with "Data Request" in the subject line; we respond within ten business days with information about available options.
Contact for legal inquiries
If you have questions about our legal status, jurisdiction restrictions, compliance procedures, data handling, or any aspect of this policy, contact our legal and compliance team through the contact form on our site or via the in-app support chat during business hours. Mark your inquiry "Legal Question" or "Compliance Inquiry" in the subject line to ensure proper routing and prioritisation. Standard response time for legal and compliance inquiries is one to two business days. For urgent matters related to account security, potential fraud, or data breaches, mark your message "Urgent" and include as much detail as possible; urgent inquiries receive a response target of 24 hours. Our legal team cannot provide jurisdiction-specific legal advice; for determinations about whether our services are legal in your specific location, you must consult a qualified attorney licensed in your jurisdiction. All communication with our legal and compliance team is treated as confidential. We do not share legal inquiries or correspondence with other users. If your inquiry involves potential violations of law in your jurisdiction or potential money-laundering activity, our compliance team may be obligated to report that information to relevant regulatory authorities. Our team will inform you if mandatory reporting is required. Formal legal notices, subpoenas, or government requests should be submitted in writing to the address listed in our terms of service.