raja5k Casino & Sportsbook FAQ

No. We at raja5k enforce a one-account-per-person policy. Each user is allowed only one active account. If you attempt to create a second account using your name, email, phone number, or government ID, we will close both accounts and forfeit any balance. Multi-accounting violates our terms and is grounds for permanent ban. If you need to access your account from multiple devices, log in with your username and password on each device; there is no need for a second account. If you have forgotten your password, use the password-recovery link on our login page to reset it. If you believe you have duplicate accounts by error, contact support immediately and provide your username; we will help you identify and close the duplicate.

During account creation, we collect your legal name, date of birth, email address, phone number, and residential address. These details are used for account management and identity verification. After account creation, we ask for Know Your Customer (KYC) documents: a government-issued ID (passport, national ID, or driver's license), a recent utility bill or bank statement showing your name and address, and a selfie holding your ID. KYC verification typically takes one to five business days. Until KYC is complete, your account may have limited withdrawal access. Providing false information is grounds for account closure and permanent ban. If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang, standard verification applies to all locations equally.

If you cannot log in, have forgotten your password, or suspect your account has been compromised, take these steps: (1) try the "Forgot your password?" link on our login page and follow the email recovery process; (2) check your email (including spam folder) for a password-reset link; (3) if you still cannot access your account, contact support immediately and mark your message "Urgent Account Lockout"; (4) provide your username and the email address associated with your account. If you believe your account has been hacked, change your password as soon as you regain access and enable two-factor authentication (2FA) from your account settings. Our support team will respond to urgent lockouts within 24 hours and will help you regain access or investigate suspicious activity.

To deposit via local payment, online payment, or e-wallet: (1) log into your raja5k account; (2) click "Deposit" from your dashboard; (3) select your payment method (mobile banking, local payment, or online payment) from the list; (4) enter your deposit amount; (5) review the amount and confirm; (6) you will be redirected to your payment app or a payment gateway; (7) complete the transaction in your payment app (e-wallet, mobile banking, or local payment will ask you to confirm and enter your PIN); (8) after successful payment, you will be redirected back to raja5k and your balance will update. Deposits via online payment, e-wallet, and mobile banking are usually processed immediately. If your deposit does not appear within subject to verification, contact support with your transaction ID. local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet) follow similar steps but may take slightly longer for processing.

We at raja5k support a wide range of deposit amounts across all payment methods. Each payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) has its own minimum and maximum limits set by the payment processor and our platform rules. During the deposit process, the minimum and maximum for your selected method will be displayed on the deposit form. Typical minimums range from several thousand to tens of thousands of rupiah; typical maximums range from hundreds of thousands to millions of rupiah per transaction, depending on your payment method and account tier. For specific limits on your preferred payment method, start a deposit and check the form, or contact support and provide your payment method preference; we will confirm the current limits.

We offer support primarily through our in-app chat widget (available 09:00–17:00 Monday–Friday, Indonesia time) and our contact form on the website. The contact form is available 24/7 and allows you to submit your question, issue, or request at any time. Fill out the form with your username, email, subject line, and a detailed description of your issue. Submit your form and you will receive a confirmation. Our support team will respond to all inquiries within one business day. For urgent matters (account lockout, suspected fraud, security concerns), mark your message "Urgent" in the subject line and we will prioritise your response. We do not publish a general email address for support; use the in-app widget or contact form to ensure your message reaches the correct team and receives proper tracking.

Our sportsbook covers major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and many others. We also list markets for MotoGP, badminton, and esports competitions (Mobile Legends, Free Fire, PUBG Mobile). Live markets are available during active fixtures; pre-match markets open ahead of scheduled games. To view available markets, log into your account and click "Sportsbook." You can browse by sport, league, or upcoming fixtures. Each market shows available bet types (match result, over/under, handicap, etc.). Markets open and close according to fixture timing; markets close shortly before kickoff or match start. For a complete list of current markets, check the sportsbook section of our platform. Specific markets may vary by region and availability.

We at raja5k offer a dedicated Live Casino section featuring professional dealers and real-time gameplay. Our live-dealer games include blackjack, roulette, baccarat, and Dragon Tiger. Each table is staffed by a licensed dealer and broadcast in real time via multi-camera studio setup. To access live-dealer games: log into your account, navigate to the "Live Casino" section from the main menu, and select your preferred game. Each table shows the current bet limits, number of players, and dealer information. You can join any open table. Gameplay is conducted in real time; you place bets, the dealer executes the game, and results are determined live on camera. Live-dealer games are available 24/7. If you have questions about specific game rules or table limits, click the information icon on the table page or contact support.

We at raja5k offer a welcome bonus for new account holders. The welcome offer is a deposit-match bonus applied to your first deposit. To be eligible: (1) you must be a new account (no prior deposits); (2) you must complete KYC verification; (3) you must make an initial deposit via a supported payment method (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). The bonus is calculated as a percentage match of your deposit amount and is credited automatically after your deposit is confirmed. The bonus amount varies based on your tier and the promotion period; current offer details are displayed on your account dashboard immediately after login. The bonus is subject to wagering requirements before withdrawal is permitted. For full terms and conditions, including the specific percentage match and wagering rules, check the promotions page in your account or contact support.

Weekly cashback on raja5k is calculated based on your total wagers (total amount wagered, not net loss) during the calendar week (Monday–Sunday). Each week, we calculate your cumulative wagers across all games and markets. At the end of the week, a cashback percentage is applied to your total wagers and the amount is credited to your account. Your cashback percentage depends on your tier level; higher tiers receive higher cashback percentages. To check your current tier and cashback rate, go to your account dashboard and click "Loyalty" or "Tier Progression." You can see your weekly wager total, your cashback percentage, and your pending cashback amount. Cashback is credited automatically each Monday morning (Indonesia time). You do not need to claim it manually; the amount is added to your balance. For detailed cashback terms and tier definitions, refer to our terms and conditions or contact support.